Return Policy

Your 100% satisfaction is our guarantee. For any reason you aren't completely satisfied with your purchase, we offer a 30-day return privilege.  Just return the item within 30 days of the invoice date for a full refund.

How to Prepare a Return?

  1. Call us at +1 (212) 888-1890 or email us at info@adgjewels.com to get an RAN (return authorization number).
  2. The item must be the returned within 30 days of the invoice date for a full refund.
  3. Ensure the purchased item isn't damaged.
  4. The item must be the returned in its original condition and packaging with certificate included. TAG on the jewelry should not be taken/ REMOVED.
  5. Shipping expenses for returns are to be paid by the buyer. Shipping on international orders will not be the refunded, only the purchase price of the item.
  6. Please return with a tracking number to ensure appropriate delivery.
  7. We require 5 to 7 business days for processing your return after receiving the item back.